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<h1 class="topc">It is Important to us that you:</h1>
<ul>
<li>Find all our staff helpful and friendly</li>
<li>Enjoy your visit</li>
<li>Return to visit us in the future</li>
<li>Bring your friends</li>
</ul>
<p>This will not happen unless we attain certain standards that all our customers should expect.</p>
<p>These standards are displayed throughout the building. All staff are aware of these standards.</p>
<p>Where possible, we will provide feedback on how you think we are performing.<br /> If we are unable to keep up our promises, we will notify customers as soon <br />as possible, explain why, and attempt to offer an alternative.</p>
<h1>We promise our staff will:</h1>
<ul>
<li>Make you welcome and help you to enjoy the facilities.</li>
<li>Be courteous, highly trained and happy to assist you at all times.</li>
<li>Provide clean, well maintained facilities.</li>
<li>Listen carefully to what you say and involve you in our decision making.</li>
<li>Charge prices that offer value for money.</li>
<li>Serve you as quickly as possible.</li>
<li>Respond to your written and telephone comments within 7 working days.</li>
<li>Answer the telephone in a polite and courteous manner.</li>
<li>Let you know if equipment is not available or out of order prior to use and try to make alternative arrangements.</li>
<li>Maintain a balanced programme of activities and services which cater for all our users. </li>
</ul>
<h1>Help us get it right:</h1>
<ul>
<li>Any staff will assist you during your visit - they will take immediate action where possible.</li>
<li>The Duty Manager responsible for the operation of the centre will be happy to discuss any issues you may have.</li>
<li>Please fill in an express form and qualify for the prize draw.</li>
<li>Join one of our customer focus groups - Please see notice boards for more details.</li>
<li>Come and visit the management at our one-on-one surgeries. This allows for discussion on a personal basis. Dates are displayed on the notice boards.</li>
<li>If you prefer, <a href="<?php echo $this->getUrl()?>contacts">click here</a> to contact us directly.</li>
</ul>
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